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SEAGM Star

Rewards for MVPs

Because we love you, we would like to reward you everytime you top-up from us.

Earn STARs with every 100 SEAGM credits you spent with us and enjoy rewards with the STARs.

Save More with STARs

With STARs, you can top up at a lower price with STAR discount coupons.

It’s simple, just redeem the STAR discount coupons with your STARs and apply it during check out!

More Rewards When You Level Up

Rookie
1 STAR
With every 100 SEAGM Credits spent

Sign up as SEAGM Member

Amateur
2 STARs
With every 100 SEAGM Credits spent

Spent at least 30,000 SEAGM Credits in member level duration*

Pro
3 STARs
With every 100 SEAGM Credits spent

Spent at least 120,000 SEAGM Credits in member level duration*

Elite
4 STARs
With every 100 SEAGM Credits spent

Spent at least 300,000 SEAGM Credits in member level duration*

SEAGM STAR Member Levels

  • There are 4 levels in the STAR Rewards Program. Instant upgrade to Amateur, Pro or Elite level is possible upon minimum amount spent to progress to the next level.
  • Member level duration renews at every 90 days upon signed up as SEAGM Member.
  • For member signed up before 1st Aug 2022, login date from 1st Aug 2022 onwards refer as signed up date for SEAGM STAR Rewards Program.

SEAGM STAR Validity

Redeem coupons with your STARs before they expire.

STARs will expire on 31st Dec of the year after the STARs are collected.

* Example: STARs acquired between 1st Jan ~ 31st Dec 2022 will exipred in 31st Dec 2023.

Rewards for MVPs

Get Your Rewards
SEAGM STAR - Terms of use
SEAGM STAR - FAQ
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SEAGM STAR REWARD PROGRAMME

Terms and Conditions (“T&C”)

DEFINITIONS

The SEAGM Star Reward Programme (Programme) at www.seagm.com is subject to the following terms and conditions and to the Terms of Use. The terms as defined in the Terms of Use shall be adopted herein, unless defined otherwise. In the event of any inconsistency between this T&C and the Terms of Use, this T&C shall prevail.

ELIGIBILITY & PARTICIPATION

  • All users with an Account (Users) shall automatically be part of the Programme.
  • The Users shall automatically be accorded with a “Star Reward Member” status (Level) and may commence accumulating Star Reward points (Point(s)) from purchase(s) of Items.
  • The Users with an existing Account prior to the launch of this Programme shall be accorded with the applicable Level by way of their previous 90 days purchases.
  • The Star Reward Programme membership is non-transferable and shall be for personal use of the Users only.

VALIDITY OF REWARD POINTS

  • Subject to any exceptions as set out by SEAGM, all online purchases of Items will earn Points which are not transferable to any other User(s).
  • All Users will be awarded with 1 Point for every RM1 spent.

  • The Star Rewards Programme offers four (4) membership tiers as follows:

    • an entry membership tier known as “Rookie”;
    • a basic membership tier known as “Amateur”;
    • a mid-level membership tier known as “PRO”; and
    • a premier membership tier known as “Elite”.

    Please find below a sample table depicting the points cumulated and the applicable membership tiers:

    Level Amount to be spent
    (*)    		 Stars / 100 credits
    (**)    		 Min. spending amount
    (***)
    Rookie 0 1x 0
    Amateur 300 1x 300
    PRO 1200 1x 1200
    Elite 3000 1x 3000

    (*) Amount to be spent within three (3) months upon first purchase of Items (RM)

    (**) x – Stars / RM 1 (100 credits)

    (***) Min. spending amount in next three (3) months / ninety (90) days to maintain in the member level or level up (RM)

  • The Points used to redeem items in this Programme are Points earned by the Users from online purchases made for the purposes of personal consumption only, i.e. non-business and non-commercial related consumption only. SEAGM reserves the right not to award Points on online spending which SEAGM deems to be purchases made for business and commercial purposes using the SEAGM account.
  • SEAGM reserves the right to deduct or recompute any points earned to the User’s account for the purpose of correcting any errors or inaccuracies in the allocation of the points.

POINTS EXPIRATION

  • The Points collected will expire on the next following year end, calculations as follow;

    N (the remaining month of the current year point earn) + 12 months.

    Please find below a sample table depicting the points accumulated and the applicable expiry date:

    Date Star Points Accumulation Expiry
    15 January 2022 300 31 December 2023
    15 June 2022 300 31 December 2023
    15 January 2023 300 31 December 2024
  • All Points should be redeemed prior to the expiry date. Any extension shall be at the sole discretion of SEAGM.

NOTICE OF ACCUMULATED POINTS

User will be notified of the number of points accumulated in their account details.

REDEMPTION OF POINTS

  • The Accounts must be in good standing, not closed or terminated by SEAGM at the time of redemption request.
  • All Users may use their accumulated Points to redeem any one or combination of the given options on the Redemption Tab.
  • For this Programme, Users shall have the option to redeem items using all or partial Points.
  • Partial Redemption is not allowed, i.e. redemption with a combination of Points and RM value charged.
  • Completed redemption cannot be revoked, cancelled, returned or exchanged for any reason whatsoever. All Points used will not be credited into the User’s account.
  • SEAGM may, at its sole and absolute discretion, increase or decrease the rate of Points to be awarded for each selected voucher(s) and Users shall not be entitled to request from SEAGM any explanation on the same.
  • SEAGM will not be liable for any death, injury, direct or consequential loss, theft or damage of any nature that the Users may suffer arising from redemption of the redemption item(s).
  • SEAGM gives no representation or warranty on the quality of the redemption item(s) or their suitability for any purpose and will not be responsible for any dispute that may arise between the Users and the manufacturer and/or supplier.
  • If the choice of redemption item(s) is/are unavailable reason being the redemption item(s) is/are temporarily out of stock or discontinued, SEAGM shall have the right to replace item(s) with a similar value.
  • All redemption item(s) are available while stocks last.
  • All Points earned must be redeemed prior to the date the account is closed. Thereafter, all unredeemed Points will be automatically cancelled without prior notification to Users.

DELIVERY OF REDEMPTION REQUEST

  • Please allow 2-3 weeks for delivery of the redemption item(s) from the date of receipt of the redemption submitted.
  • By going through this process, Users have expressly agreed and consent to SEAGM to disclose the their particulars to SEAGM’s appointed 3rd party agent or vendor for the purposes of deliver the redemption item(s) redeemed. SEAGM warrants that the disclosure of such particulars to SEAGM appointed 3rd party agent and/or vendor is for the sole purpose of the redemption item(s).
  • If a User does not receive the redemption item(s) after fourteen (14) business days from the date of the redemption order, it will be the User’s responsibility to inform SEAGM on the non-receipt of the redemption items. If no query is received by the eighteenth (18th) business day from the redemption order, the redemption item(s) ordered will be considered received and accepted in good order by the User.
  • If the redemption item(s) received is incorrect, the User is required to inform SEAGM on any of the error(s) made.

REDEMPTION

  • The redemption item(s) issued cannot be exchange for cash.
  • The redemption item(s) redeemed are valid for use until the date specified on the respective item(s). If the redemption item(s) redeemed remain unused after the validity date as stated, SEAGM will not extend the validity date and will not refund any Points for the unused portion.
  • SEAGM is not responsible for lost, stolen, unused or expired redemption item(s) (if applicable).
  • The redemption item(s) redeemed are not transferable, exchangeable for other rewards, refundable or replaceable for cash or credit under any circumstances.

GENERAL

  • All accumulation of points by Users will be treated as null or void upon cancellation of the Account or for any reason whatsoever and regardless of whether the cancellation is effected by SEAGM or the Users.
  • SEAGM reserves the right to nullify any redemption made by a User who is in breach of these T&C or the Terms of Use.
  • Users agree to access the SEAGM website at www.seagm.com to view the terms and conditions and to ensure that they keep up-to-date with any changes or variations to the terms and conditions herein.
  • SEAGM reserves the right to cancel or amend the Programme at any time upon giving a twenty-one (21) days prior notice to Users via www.seagm.com or any other means of communication that may deemed appropriate by SEAGM.
  • By participating in this Programme, the User is deemed to have agreed to be bound by these T&C and any decisions of SEAGM.
  • Users are required to check and reconcile their account details in respect of their Points. SEAGM will endeavour to resolve but shall not be responsible for any disputed transaction.
  • The T&C shall be governed by the Laws of Malaysia and subject to the exclusive jurisdiction of the Courts of Malaysia.
  • For any inquiries, Users can contact SEAGM customer service.